Accreditation

We invest in training to ensure that all our engineers are accredited for the products that we support.

We ensure that our customers can fully depend on us for L1 and L2 support.

Only for engineering bugs and major technical issues on the system that we will consult vendors for L3 support.

We ensure that we stay as the customer trusted advisors and develop a long term relationship with our customers.

 

 

Netapp APSP we provide advance services on Netapp products. [...]

 

Netapp ASP we are certified on Netapp product. [...]

 

EMC BRS / Storage we are fully certified on EMC products. [...]

 

Cisco UCS / VMware / Cirtix and others products. We have cleared the certifications. [...]

Service Level Agreements

Call Center (7 x 24) 
Call us anytime of the day and we will response to your request.

 

 

Different Service Levels 
We provide different services levels. 7x24, after office hours, next business.

 

 

Customers Relationship
We take ownership of the problems because it is our problems.

 

 

Strategic Planning
We ensure that all systems are covered with maintenance agreement.

 

Providing Expertise and Cost Effective Services

Our dedicated Service Support group offers a methodology that ensures every customer engagement achieves maximum efficiency and productivity.
 
This commitment is based on consistent, reliable process that allows us to be different and thus able to provide the best support and performance for all our customers, every time.
 
Our consultative approach helps our customers on their requirement and combines with strategic planning to delivery a total solution that meets their business objectives. We offer guaranteed support levels to meet business users SLAs, we reduced the risk of losing data, we ensure successful backup strategy, we help to automate labour intensive tasks.
Provide On site Support Managed Services  and remote Administration.
Backup and Restore Support if required and we offer reporting and remote support.

Service levels
  • Level 1 : 7 x 24 x 365 operational support (2 or 4 hours response) 
  • Level 2 : After Office Hours and Weekends 
  • Level 3 : Monday to Friday (9am to 5pm)