We invest in training to ensure that all our engineers are accredited for the products that we support.
We ensure that our customers can fully depend on us for L1 and L2 support.
Only for engineering bugs and major technical issues on the system that we will consult vendors for L3 support.
We ensure that we stay as the customer trusted advisors and develop a long term relationship with our customers.
Netapp APSP we provide advance services on Netapp products. [...]
Netapp ASP we are certified on Netapp product. [...]
EMC BRS / Storage we are fully certified on EMC products. [...]
Cisco UCS / VMware / Cirtix and others products. We have cleared the certifications. [...]
Providing Expertise and Cost Effective Services
- Level 1 : 7 x 24 x 365 operational support (2 or 4 hours response)
- Level 2 : After Office Hours and Weekends
- Level 3 : Monday to Friday (9am to 5pm)